How to manage your email and close your account
Email settings, a new sign-in email, a copy of your data and closing your account: all done from your account.
Updated
Your notice preferences
Every notice email includes a one-click unsubscribe link for that particular kind of notice. You may also visit /account/notifications to review and adjust how often you receive each notice type.
Certain emails are sent regardless of your preferences: receipts, refunds, payment problems, listing holds and security notices. These remain on file for your protection and record.
Changing your sign-in email
Go to /account/email and enter the new address with your password. We then email both the current and the new address; confirm by pressing the button in both emails. When both are confirmed your sign-in email changes, other browsers are signed out and we confirm it to the old address. If you have lost access to your current inbox, send a request from /help and we check it is you.
Closing your account or removing your data
You close your account yourself at /account/privacy: choose 'Close your account', read what will happen, then confirm with your sign-in email and password. Closing takes your listings offline, removes your personal data and signs you out on every device. It cannot be reversed, and there is no refund for paid listings; your statutory rights are not affected.
You can also keep a copy: /account/privacy has a Download my data button that builds a zip of your account, listings, orders and invoices.
We keep invoices for as long as the law requires; /privacy explains how personal data is handled.
Questions people ask
- Will I stop receiving all emails if I unsubscribe?
- No. Receipts, refunds, payment problems, listing holds and security notices are always sent, regardless of your notice settings. You can unsubscribe from other notices individually.
- How do I change the email I use to sign in?
- Enter the new address and your password at /account/email. We email the current and the new address; press the button in each and the change is made.
- What happens to my data when I close my account?
- Use 'Close your account' at /account/privacy and confirm with your sign-in email and password. Listings are unpublished, personal data is removed, invoices are kept as the law requires, and it cannot be undone.