itch.io

Questions answered

How do I recover my game purchases?

If you've lost the download URL for any of the items you have purchased, you can enter your email address to be sent a list of all your game download URLs.

Where can I report bugs or request features?

itch.io uses GitHub as a public issues tracker for organizing bugs and feature requests, and there is also a public community for people to post issues and feature requests called Ideas & Feedback.

What should I do if I need help with my account?

To get help with your account, contact support using an email address that owns the account. Upon sending an email to the support address, you will receive a receipt email with a Ticket ID for reference.

Does itch.io provide support for individual games?

No, itch.io does not develop the games on the marketplace. For support with individual games, you should refer to the game's page or your purchase page to find contact information for individual developers.