How to file a help request with our editorial desk
Access our help assistant on any page, or submit a query to reach our team by email during office hours.
Updated
The help button: your first port of call
Every page in The Launch Directory carries a help button. Press it to search our archive of help articles, consult our AI assistant, or lodge a request with our team. The assistant works from your own record—your listings, orders, invoices, claims, notices—to explain the status of your affairs. It reads only; it has no power to alter anything. It will never solicit passwords or card details.
Reaching our team
File a request via the help button or visit our contact page at /contact. You will receive a ticket number by post; our team will respond by email. To add further detail, simply reply to that message.
Alternatively, write directly to launch@zinndigital.com. Our office hours are Mon-Fri 08:00-20:00 UTC.
The record
This site is operated by Zinn Digital® Ltd, a company registered in the United Kingdom.
Questions people ask
- Can the help assistant alter my listings or account?
- No. The assistant reads your account to explain matters but cannot make changes. It will never ask for passwords or card numbers.
- How do I get a response from your team?
- Use the help button or visit /contact to file a request. You will receive a ticket number by post and a reply by email; reply to that message if you need to add anything.
- What are your office hours?
- Our team responds during Mon-Fri 08:00-20:00 UTC.